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Collector.Live! 2021

Collector.Live! 2021

12 January, 2021


Prepare for an unprecedented day of professional development for your collectors. Streaming live (and interactive!) into collection agencies and creditors nationwide on Jan. 12, with 16 first-rate presentations over seven hours, Collector.Live! 2021 is going to deliver like nothing before it!

Collector.Live! 2021


Speakers


Harry Strausser
Matt Loker
Dennis Barton
Joshua Weiss
Joann Needleman
Manny Newburger
Kelli Krueger
Debra Ciskey
Michael Klutho
Courtney Reynaud
Akvilina Rieger
John Bedard
Mike Frost
Lauren Burnette
Lauren Valenzuela
Roy Ganga
Cortney Fleming
Christopher Ulrich
Mike Hiller
Michael Jeselnik
Jeff Freedman
Mary Shores
Beth Conklin
Nicole Strickler
Irene Hoheusle

Schedule


05:30 PM - 05:37 PM

Introduction

Main Hall

Harry Strausser

05:37 PM - 05:55 PM

Hello From the Other Side: An Open Discussion with Consumer Counsel

Main Hall

05:55 PM - 06:13 PM

Negotiation Skills

Main Hall

Joshua Weiss

06:13 PM - 06:31 PM

Put Down the Phone: Communicating with Consumers in the Digital Age

Main Hall

Joann Needleman

06:31 PM - 06:49 PM

English as a 2nd (or 3rd, 4th, or 5th) Language: Dealing with Consumers Who Are Not Native English Speakers

Main Hall

Manny Newburger

06:49 PM - 07:07 PM

Baggage Handling

Main Hall

Kelli Krueger

07:07 PM - 07:22 PM

How is Collections Like Climbing Pikes Peak

Main Hall

Debra Ciskey

07:30 PM - 08:00 PM

Hollywood Squares

Main Hall

08:00 PM - 08:21 PM

Lessons Learned Defending Debt Collectors in Court

Main Hall

Michael Klutho

08:21 PM - 08:39 PM

Getting Through "No" So You Can Transition to "Yes"

Main Hall

Courtney Reynaud

08:39 PM - 08:54 PM

How To Become a "Middleclass Millionaire"

Main Hall

Akvilina Rieger

09:10 PM - 10:01 PM

LEGAL PANEL

Main Hall

10:01 PM - 10:19 PM

How to be more engaging and connect with your audience

Main Hall

Roy Ganga

10:19 PM - 10:37 PM

You Are the Guide NOT the Hero

Main Hall

Cortney Fleming

10:37 PM - 10:57 PM

IMPROVISE: How to Use Improvisation to turn Chaotic Moments into Opportunities for Success

Main Hall

Christopher Ulrich

11:05 PM - 11:26 PM

UnScripted: The Art and Science of Mental Rehearsal

Main Hall

Mike Hiller

11:26 PM - 11:44 PM

Win the call, not the debate

Main Hall

Michael Jeselnik

11:44 PM - 12:02 AM

Staying Relevant When Traditional Debt Collectors Have Become an Endangered Species

Main Hall

Jeff Freedman

12:02 AM - 12:32 AM

Three Quick Tips Collectors Can Use Right Away to Increase Revenue Now

Main Hall

Mary Shores
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