05:30 PM - 05:37 PM

Introduction

Main Hall

Harry Strausser

05:37 PM - 05:55 PM

Hello From the Other Side: An Open Discussion with Consumer Counsel

Main Hall

05:55 PM - 06:13 PM

Negotiation Skills

Main Hall

Joshua Weiss

06:13 PM - 06:31 PM

Put Down the Phone: Communicating with Consumers in the Digital Age

Main Hall

Joann Needleman

06:31 PM - 06:49 PM

English as a 2nd (or 3rd, 4th, or 5th) Language: Dealing with Consumers Who Are Not Native English Speakers

Main Hall

Manny Newburger

06:49 PM - 07:07 PM

Baggage Handling

Main Hall

Kelli Krueger

07:07 PM - 07:22 PM

How is Collections Like Climbing Pikes Peak

Main Hall

Debra Ciskey

07:30 PM - 08:00 PM

Hollywood Squares

Main Hall

08:00 PM - 08:21 PM

Lessons Learned Defending Debt Collectors in Court

Main Hall

Michael Klutho

08:21 PM - 08:39 PM

Getting Through "No" So You Can Transition to "Yes"

Main Hall

Courtney Reynaud

08:39 PM - 08:54 PM

How To Become a "Middleclass Millionaire"

Main Hall

Akvilina Rieger

09:10 PM - 10:01 PM

LEGAL PANEL

Main Hall

10:01 PM - 10:19 PM

How to be more engaging and connect with your audience

Main Hall

Roy Ganga

10:19 PM - 10:37 PM

You Are the Guide NOT the Hero

Main Hall

Cortney Fleming

10:37 PM - 10:57 PM

IMPROVISE: How to Use Improvisation to turn Chaotic Moments into Opportunities for Success

Main Hall

Christopher Ulrich

11:05 PM - 11:26 PM

UnScripted: The Art and Science of Mental Rehearsal

Main Hall

Mike Hiller

11:26 PM - 11:44 PM

Win the call, not the debate

Main Hall

Michael Jeselnik

11:44 PM - 12:02 AM

Staying Relevant When Traditional Debt Collectors Have Become an Endangered Species

Main Hall

Jeff Freedman

12:02 AM - 12:32 AM

Three Quick Tips Collectors Can Use Right Away to Increase Revenue Now

Main Hall

Mary Shores